The Auctioneers and Valuers Association of Australia (AVAA) offers this guidance for those wishing to make a complaint against an AVAA Certified Practising Member or AVAA Corporate Member.  This process is designed to determine whether conduct has breached the AVAA Code of Ethics.

It is important to appreciate that this is not a dispute resolution pathway.

If you are seeking assistance to resolve a personal or business matter, we encourage you to contact the Australian Competition and Consumer Commission (ACCC) or your state or territory Fair Trading body, who are best placed to assist.

To make a complaint, please follow these important steps:

Step 1: Confirm that the person or organisation is a current AVAA Certified Practising Auctioneer, an AVAA Certified Practicing Valuer, or and AVAA Corporate Member. Complaints can only be considered against individuals or organisations who hold valid membership at the time.

Step 2: Submit your concerns in writing including any relevant attachments. A formal written complaint is required to be considered by the AVAA. This ensures clarity, fairness, and accuracy in assessing the circumstances outlined in your submission.

Step 3: Anonymous complaints cannot be received. To ensure fairness and transparency, complainants must identify themselves. This allows the AVAA to properly evaluate the matter and provide the member with an opportunity to respond.

Step 4: Please note that the subject of the complaint will receive a full copy of your submission, including your name and contact details. This ensures natural justice and fairness for all parties involved.

Step 5: Provide all supporting documentation. This may include contracts, correspondence, or other evidence relevant to the complaint. Complete information enables the AVAA to carefully and fairly assess the circumstances in line with the AVAA Code of Ethics.

Step 6: Once received, your complaint will be reviewed in accordance with AVAA procedures. You will be advised of next steps, and the matter will be considered with care, professionalism, and respect for all parties.

The AVAA complaint process exists to uphold the integrity and reputation of auctioneers and valuers. By carefully assessing complaints against our Code of Ethics, we protect the professionalism of our members and strengthen community confidence in our sector.

By following this process, you are helping the AVAA maintain the highest standards of ethics and professionalism. We appreciate your commitment to fairness and integrity, which strengthens trust in Australia’s auctioneering and valuation sectors.

If you wish to submit a complaint follow the process above (be sure to include any attachments in your email) and forward it to via email to complaints@avaa.com.au.