The Auctioneers and Valuers Association of Australia (AVAA) has developed this series of practical guides to help consumers and businesses make informed decisions when engaging an auctioneer or valuer. Whether you are selling assets, managing an estate, obtaining an insurance valuation, or making a commercial decision, selecting the right professional matters. These guides provide clear, accessible information to support stronger outcomes and greater confidence in the process.

Choosing an auctioneer or valuer can be difficult for clients who are not familiar with professional standards, industry terminology, or the differences between service providers. AVAA’s guides are designed to make that process easier by highlighting the key indicators of professional standing, credibility, and accountability. They help you understand what to look for and what questions to ask before you proceed.

The guides focus on practical consumer and business considerations, including experience in the relevant asset category, appropriate expertise, and a demonstrated commitment to professional conduct. They also draw attention to important safeguards such as professional indemnity insurance, trust-account arrangements (where applicable), and ongoing professional development. These factors are central to ensuring the engagement is handled competently and with proper protections in place.

• AVAA Consumer Guide – What is a certified auctioneer
• AVAA Consumer Guide – What is a certified valuer
• AVAA Consumer Guide – The importance of trust accounts
• AVAA Consumer Guide – The importance of professional indemnity insurance

AVAA’s guides also explain what good practice looks like during an auction or valuation engagement. This includes transparency around fees and process, clear documentation, sound methodology, and communication that supports informed decision-making. By setting out reasonable expectations, the guides assist clients to recognise quality service and avoid avoidable risk.

As the peak body representing auctioneers and valuers, AVAA is committed to promoting professionalism, consumer confidence, and a strong reputation for the sector. These guides help clients select professionals and businesses with the professional standing, experience, and expertise best able to assist them. They also reinforce the value of engaging practitioners who operate to recognised standards and are accountable for the services they provide.